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SERVICE, SUPPORT & SLA
 

All support and services rendered are done professionaly and with dedication.  This can be rendred onsite or at our office in Parow.

SERVICES

  • Backup solutions (Local & cloud based)

  • CCTV

    • Sales

    • Repairs

    • Support

  • Cloud Services (O365) Free software for staff & learners)

  • Consultancy Services (Assistance with IT management & budgets)

  • Cybersecurity

    • Managed firewall solutions

    • Antivirus

  • Data projector, Visualizers & interactive boards

    • Sales

    • Repairs & service

    • Support

    • Hardware

  • Sales

    • Repairs

    • Support

  • Health & Safety - SHEMP

    • Conducting a safety audit.

    • Compiling monthly safety reports.

    • Compiling and revising safety plans.

    • Giving advice with regards to selection and implementation strategies.

    • Conducting an audit of service providers.

    • Planning safety programmes.

    • Representation on cluster safety committees

  • Networking (Cabling & Wi-Fi)

  • Internet solutions

    • LTE

    • Fibre​

  • Peripherals

    • Sales

    • Repairs

    • Support

  • Power Solutions

    • UPS

    • Inverters

    • Solar solutions

  • Servers

    • Sales

    • Repairs

    • Support

  • Software

    • Sales

    • Support​​​​​

All the staff at A&A Business Services are fully trained and through continuous training we ensure the best possible service to you the client.  Our service, training and support contracts will cover all the IT needs of the client and supply you with the following benefits:

 

  • Continuity through training

  • Flexi-time

  • Avoid unnecessary escalating backup costs

  • Discount on hardware and software purchases

  • Free research and consulting

  • Premier customer care

  • Transfer options on unused time

  • Bonus Free-time per contract

  • Discounted traveling fares

  • Specials

  • Discounted rates

  • Monthly newsletter with updates

  • ISO 9001 Quality Service and Backup

  • Priority on call outs

  • Budget advantages

  • Fixed monthly expenditures

As all businesses are unique please call on us to do a free onsite assessment before we recommend and customize your SLA.

​HELPDESK

 

Log a support ticket
OR
Call on
  +27 21 930 4145
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